Infrared Heat Return Policy


Last Update - July 1, 2018

Return Policy

Generally, we do not accept returns unless the item you purchased is defective. If you receive a defective item, please contact us with details of the product (serial number, model number, date purchased etc.) and the defect observed. Ducoterra products have a 20 year manufacturer limited warranty, and Prestyl products have a 5 year manufacturer limited warranty.

If the items you purchased were in stock at the time of your purchase, we may accept a return for refund within 7 days of you receiving your order. If 14 days or more have passed since your purchase was delivered to you, we cannot offer you a refund or an exchange. All returned product must be in original packaging, unused, and in “as new” condition.

Upon receipt of the returned item, we will fully examine it and notify you within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price, less a re-stocking fee. You are responsible for the shipping costs to return any items.

If you purchased items that were not in stock at the time, we will not accept returns.

Under no circumstances will products be accepted for return or warranty, without an RMA (Return Merchandise Authorization) number.